Accounts in Rocket Reviews represent business clients that may have one or more locations. Billing is handled at the Account level. For example, an account might be "Rocket Repair Co."Locations:
Individual operating locations for clients of Rocket Reviews. For example, locations might be "Rocket Repair Co., Kennedy Space Center", "Rocket Repair Co., Johnson Space Center" and "Rocket Repair Co., Goddard Space Flight Center". All three Locations would be part of the "Rocket Repair Co." Account. All three Locations collect separate streams of reviews. And all three Locations can have separate third-party review site destinations, for example, different Google My Business profiles or Facebook Business Pages.Users:
People have User accounts in Rocket Reviews that enable them to request reviews on behalf of Locations (Basic users). Users can also be provided with administrative access to manage Accounts and/or locations (Admin users). The user who originally setup the Account will be the Owner of the Account -- the only User who can cancel the account. Likewise, the user who originally setup a Location will be the Owner of the Location -- the only User who can cancel the Location.Resellers:
Resellers are companies like marketing agencies, web development companies, or brands that setup Accounts and/or Locations on behalf of local business clients (or affiliates/franchises/dealers/locations). A Reseller would handle setup and billing for Accounts and Locations.
Terms of service
RegisteringYou can register your account with Rocket Reviews at any time at our registration page.
Billing starts at the end of your trial period, if any, and will continue once a month on the same date after that until you cancel your account. All future billing will be discontinued immediately upon cancelation.
You cancel your account with Rocket Reviews from inside your account at any time at CANCELPAGE. The person who signed up will need to be the person who cancels, using the user account you created when you setup your account. Your cancelation will be effective immediately upon cancelation. If a Reseller originally registerd your account, and manages it, please contact your reseller for cancelation.
You set your own password when you setup your personal user in Rocket Reviews. You are responsible for the security of your password. You can trigger a password reset from the password reset page (this only works if you are not already logged in). You will need access to the email address you used to signup your user account. Rocket Reviews staff cannot access or change your password.
User contact email
All communications from, or to, Rocket Reviews will be through the email addresses associated with user accounts. Please ensure that your email address within Rocket Reviews is always functional, and one that you actively monitor.
From Rocket Reviews:
In the event that Rocket Reviews needs to contact you for any reason, we will contact you at the email address used for your user account. If we need to contact you in for general location or account related issues, we will do so using the email address for any user with admin privileges for the location and/or account. If we need to contact you for billing-related location or account issues, we will do so using the email address for the user that originally setup the billing for the location or account (or, the owner).
To Rocket Reviews:
In the event that you need to contact us for user support, you should do so using the email address used for your user account. In the event that you need to contact us for general location support or account support, you should do so using the email address for any user with admin privileges for the location and/or account. In the event that you need to contact us for billing-related location or account support, you should do so using the email address for the user that originally setup the billing for the location or account (or, the owner).
You must be 14 years or older to use Rocket Reviews.
Don't try to gain access to Rocket Reviews users, locations, accounts, sites, servers, systems, or networks through hacking, social engineering, password mining, or any other means.
Don't use Rocket Reviews for the purpose of copying Rocket Reviews features.
Rocket Reviews brandingDon't remove, hide, or alter Rocket Reviews branding anywhere where it appears within the Rocket Reviews platform. Don't use or alter Rocket Reviews branding anywhere outside the Rocket Reviews platform without requesting and receiving permission to do so.
Valid review requests
Only send review requests to legit customers, clients, or patients. In other words, only people with whom your company did business. Do not request reviews from employees, friends and family, competitors, or associates through business or other organizations.
Only provide reviews when you have personally been a customer, client, or patient. In other words, only review companies that have served you personally. Please provide no more than one review per experience. If you've been a customer, client or patient more than once, feel free to review each occasion, but please don't leave more than one review for a single experience. Don't provide reviews for companies that employ you, those of your friends and family, those of competitors, or those of associates through business or other organizations.
Make sure your reviews accurately and factually describe your own experiences.
In your reviews, don't use langage that is profane, obscene, abusive, threatening, violent, or harrassing. Don't advertise or promote other companies or URLs.
Third-party review sites
You (or your reseller) can make it possible to use Rocket Reviews to access third-party sites to leave native reviews on those sites. Rocket Reviews does not control those sites, and those sites will typically have their own applicable terms. Rocket Reviews requests that you follow all applicable terms in your engagement with those third-party sites, as well.
Third-party review content
Any content (such as reviews) that you leave on a third-party sites as a result of a referral or link from Rocket Reviews will be subject to the terms and policies of that third party site. Rocket Reviews will have no management or editorial capabilities to modify or delete content left on third-party sites.
Changes to rocket reviews
We may update, modify, or discontinue features, services, technologies, packaging, and pricing at any time. We will notify affected clients at the registered email addresses for the users that own their accounts and locations. In the case of clients setup by Resellers, we will notify the Reseller only.
Changes to these terms
We may update these terms at any time.
Rocket Reviews rights
We may reference or show your public content in advertising, demonstrations, training, or marketing Rocket Reviews.
Rocket Reviews isn't obligated to enforce these terms on any user's behalf against another. We encourage users to let us know if they believe another user has violated these terms, and we reserve the right to investigate and take action at our discretion. If you would like to report an issue,
You agree not to violate these terms or to encourage, assist, or enable others to do so.
If there are any questions regarding these terms of service you may contact us firstname.lastname@example.org